Go Back   SolidHost Forums Sales The Lounge

Thread Tools Display Modes
Old Jul 3rd, 2007, 18:16   #1
Join Date: May 2007
Location: UK
Posts: 14
Question Closing support calls

Just looking through my list of support calls, I seem to have a lot "on hold" waiting for a response from me.

These are invariably calls that can be closed, but the closure script button does not seem to work on them. It does work for calls that are classed as "open" though.
optrex is offline   Reply With Quote
Old Jul 3rd, 2007, 20:43   #2
Join Date: Apr 2007
Posts: 12


I'm also having that problem. When I push the close button a popup comes up where I can fill in the reason for the closure. When I then enter my reason and click OK the popup disappears but the call remains on 'On Hold'.
Scorpinus is offline   Reply With Quote
Old Jul 4th, 2007, 00:31   #3
Join Date: Jan 2007
Posts: 51


You can either reopen the support ticket and then close it yourself or open the ticket and ask the technicians to close it. Alternatively the tickets will be closed eventually when they are deemed unlikely to be reopened.

Nothing for you to worry about.

Best Regards,
John Strong
SolidHost Chief Operational Officer
SH-John is offline   Reply With Quote

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump

All times are GMT +2. The time now is 04:09.