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Old Feb 27th, 2008, 09:54   #1
avfor4
Customer
 
Join Date: Feb 2008
Posts: 2
Exclamation Billing tickets(id#36,id#37) not answered ???

Its been several days since I submit my tickets
(id#36,id#37) to billing department but no answer ???
All tickets have been ignored ???Please inform me what is going on why my billing tickets not answered ???
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Old Feb 27th, 2008, 10:15   #2
SH-Andre
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Join Date: Sep 2001
Posts: 850
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Hi,

You opened both of those tickets yesterday. Our billing department responds within 1 business day, so please be patient.

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Andre van Vliet
SolidHost Administrators

Solid as a Rock
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Old Feb 27th, 2008, 10:47   #3
avfor4
Customer
 
Join Date: Feb 2008
Posts: 2
Exclamation Ticket ID: RKP-47107that was opened on February 22

I opened those tickets because I did not get any answers on several tickets opened previously
like this one Ticket ID: RKP-47107that was opened on February 22 and all following tickets have been ignored ??? Please inform why I cant get any answer from your billing department???
Thank you
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Old Feb 27th, 2008, 11:15   #4
SH-Andre
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Join Date: Sep 2001
Posts: 850
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That ticket was opened with support instead of billing and was replied to within minutes. You then opened a ticket with billing and that was also replied to within minutes.

As we've informed you already, all payments have to be made through our billing system, not by sending us payments manually as they cannot be automatically processed that way.

For further information please refer to our responses in the tickets, any pending replies will be answered today.

-----------------
Andre van Vliet
SolidHost Administrators

Solid as a Rock
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