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Old Feb 26th, 2008, 18:15   #1
dolorian
Customer
 
Join Date: Feb 2008
Posts: 1
Default Bying A SSL certificate from solidhost.

In the past two months I opened more than 5 tickets with one simple request - to purchase and to have installed a SSL certificate on one of my domains on VPS. The half of the mails were to the technical support - the answer was:
"I am passing this Ticket to our Billing Department and someone from billing will get back to you soon."
And then NO ANSWER from the Billing Department.
Then I wrote several times directly to the billing@solidhost.com.
Again - NO ANSWER.
I know, I can buy a SSL certificate from another place, but I wanted to have all my web stuff on solidhost and to make all related purchases from solidhost. I am very dissapointed....
If there is a problem with buying a SSL from you, you could just drop me a mail - We are sorry, but we can't provide you with SSL due to technical problems or whatever bla bla bla. But NO ANSWER is NO OPTION for me.

Best Regarst, Stoyan.
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Old Feb 27th, 2008, 17:27   #2
SH-Andre
SolidHost Crew
 
Join Date: Sep 2001
Posts: 850
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Hi Stoyan,

We have replied to all of your tickets in a very timely manner, so I'm not sure why you haven't received our responses. I will resend the latest response again in the original ticket, if you don't receive it please check your spamfilter.

-----------------
Andre van Vliet
SolidHost Administrators

Solid as a Rock
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Old Feb 28th, 2008, 08:48   #3
SH-Andre
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Join Date: Sep 2001
Posts: 850
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We have received your response in the ticket now. Everything will be taken care of accordingly.

-----------------
Andre van Vliet
SolidHost Administrators

Solid as a Rock
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