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Old Mar 20th, 2006, 13:55   #1
SH-Andre
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Posts: 850
Default Network outage

Over the past 50 minutes we have experienced an unscheduled network outage, which also took down our own website. Everything is back up now and we will follow up with more detailed information about the issue as soon as we have more information available.

Note that this was a problem on the GNAX network, which is our network provider. The outage occured at a network devide on their end (which is not within our control).

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Andre van Vliet
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Solid as a Rock
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Old Mar 20th, 2006, 14:34   #2
funmaza
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Hello,

My server is still down and Solidhost.com is up, what is the reason ?
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Old Mar 20th, 2006, 14:58   #3
SH-Andre
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We just received the following information from our datacenter facility:

Quote:
at approximately 5:00 am for some reason our external fans that draw air through the dry cooler room both shut down. they did not lose power that we know of - but they just stopped. they are on automatic to run at a certain temperature. well this caused the dry cooler water loop to slowly heat up to the point that we started losing ac units on high head pressure.

once that happened - our power room had several main breakers trip due to heating.

we have turned the fans on manual - so they are on with no electronics intervention - sothey will just run 24x7 at this point.

some of the aggregation switches were on the breakers that went out so part of the dc was out. that is why some of your servers were out and others were not.

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Andre van Vliet
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Old Mar 20th, 2006, 14:58   #4
SH-Andre
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funmaza: our techs are currently working to get your server back up as soon as possible.

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Andre van Vliet
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Old Mar 20th, 2006, 15:05   #5
funmaza
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Join Date: Mar 2006
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Default thanx for info!

Hello,

Thankyou for detailed info! but can i know how much more time will it take to bring our server back ? and what they are doing now to get it back.
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Old Mar 20th, 2006, 15:33   #6
SH Milo
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We are working as fast as possible to have all the remaining servers that have been affected up and running.
 
Old Mar 21st, 2006, 04:39   #7
dnc
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Join Date: Nov 2004
Posts: 45
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Where all servers down? I did not received any alert from hyperspin.

The server I am on is neptune.
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Old Mar 23rd, 2006, 09:36   #8
SH Milo
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Hi,

This particular server wasn't affected by this.
 
Old May 18th, 2006, 22:26   #9
dmarink7
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Join Date: Jun 2005
Posts: 8
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Waaaaaaaaattt the ffffuu*****, my server bol-brac.com isn't down, but all MySQL Databases are deleted, and there isn't backup which I generated before 7 days!
I need that server, thats my life on it!!!!!!!!!
Do not make me kill myself ;-)))
So...

here is:

MySQL Databases / unlimited

I'm on neptune

Last edited by dmarink7; May 18th, 2006 at 22:28.
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Old May 18th, 2006, 22:31   #10
dmarink7
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Join Date: Jun 2005
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now everything is ok
THANKS SOLIDHOST
YOU ARE SOLID AS ROCK!!!
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