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Old Mar 10th, 2005, 21:27   #1
SH-Andre
SolidHost Crew
 
Join Date: Sep 2001
Posts: 850
Default Level 3 maintenance March 10, 2005

We just received the following notification from Level 3:



From: TechnicalSupport [mailto:TechnicalSupport@Level3.com]
Sent: Thursday, March 10, 2005 1:33 PM
To: undisclosed-recipients:
Subject: Level 3 Demand Maintenance





LEVEL (3) COMMUNICATIONS NETWORK CHANGE CONTROL (NCC)

*** DEMAND MAINTENANCE ADVISEMENT ***

YOUR SERVICE WITH LEVEL (3) COMMUNICATIONS MAY BE AFFECTED



Clarify Case #: 1223618



Primary Dates: March 10, 2005 12PM PST



Location of Maintenance: Atlanta Gateway



Summary Description of Maintenance: Level 3 will be rebooting Slot 5 on hsa2.atl1 and then replacement if needed. Some customers are not passing traffic.



Description: Reboot of Slot 5 on hsa2.atl1



Customer Impact: This is Service Affecting maintenance. Customers on slot 5 will lose connectivity while slot 5 is rebooted. Customers that have redundant connections may see a switch hit. Customers that do not have redundant connections may be down for the duration of the maintenance. Outage should be no longer than 30 minutes.



Impacted Router: hsa2.atl1 Slot 5







If you have any questions or concerns about this network maintenance advisement, please call the Service Management Center at 877-4LEVEL3 for prompt assistance. If you have any changes in the personnel contacts for these maintenance advisements, please also communicate those changes to a SMC representative. Once you have contacted the SMC, a customer ticket will be opened for your inquiry, and a representative will address your concerns.

Thank you,

Level (3) Communications

Service Management Center

-----------------
Andre van Vliet
SolidHost Administrators

Solid as a Rock
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