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Old Jun 4th, 2007, 14:33   #2
SH-Andre
SolidHost Crew
 
Join Date: Sep 2001
Posts: 850
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Hi,

Our billing department is officially opened Monday - Friday, during business hours. In reality we almost always respond to billing tickets during the weekend too, though.

Billing tickets are responded to by the next business day. Needless to say our support department is opened 24/7 and typically responding within 15 minutes - so if you ever need anything handled urgently you can always ask them.

If your billing ticket has been open for 3 hours I'll have to ask you to be patient, someone will assist you shortly. Support tickets are always almost instantly responded to, but billing tickets may take a bit longer.

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Andre van Vliet
SolidHost Administrators

Solid as a Rock
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