Go Back   SolidHost Forums Search Forums

Showing results 1 to 25 of 44
Search took 0.00 seconds.
Search: Posts Made By: SH-John
Forum: The Lounge Oct 25th, 2007, 15:58
Replies: 1
Views: 15,399
Posted By SH-John
Hi, If you are in a rush, please open a...

Hi,

If you are in a rush, please open a support ticket. You can always ask the technicians to explain how they did so that you will know for next time.
Forum: The Lounge Oct 19th, 2007, 23:43
Replies: 4
Views: 15,354
Posted By SH-John
Hello, I'm glad to hear you are happy with...

Hello,

I'm glad to hear you are happy with our services. I have seen the problem you are describing before. It doesn't happen very often but we are looking for the problem.

Thanks for reporting...
Forum: Announcements Oct 10th, 2007, 20:13
Replies: 0
Views: 17,452
Posted By SH-John
VPS Backup Policy

Hello,

This post is intended to clear up some confusion about our backup policy, Please see below for a full explanation.

SolidHost keep backups of the entire hardware server that your VPS is...
Forum: Announcements Oct 10th, 2007, 19:57
Replies: 0
Views: 17,035
Posted By SH-John
How to pay your invoices

Hello all,

Some recent situations have prompted us to write this basic overview on how to pay your invoices.

Paying via bank transfer: It is very important that you include the invoice number...
Forum: Control Panel Questions Oct 2nd, 2007, 13:14
Replies: 6
Views: 53,893
Posted By SH-John
Hello, Memory usage on Linux will be lower...

Hello,

Memory usage on Linux will be lower (sorry WIndows people!)

Spot, please take a look at http://forums.solidhost.com/showthread.php?t=458 . It will explain how you can determine your...
Forum: Pre-Sales Sep 27th, 2007, 14:03
Replies: 11
Views: 29,728
Posted By SH-John
Hello, That adds several packages to your...

Hello,

That adds several packages to your VPS that isn't normally included. You will also need it to use MS SQL databases. It also adds the ability to use Spam Assassin, Tomcat JSP, Cold Fusion...
Forum: Tutorials / How to? Sep 11th, 2007, 00:17
Replies: 2
Views: 29,340
Posted By SH-John
Subversion on a cPanel VPS guide

Hello all,

First of all, I would like to stress this is a work in progress and we strongly recommend you make a backup of your VPS before proceeding, In certain situations you may receive some...
Forum: Operating System Questions Aug 30th, 2007, 02:09
Replies: 5
Views: 18,462
Posted By SH-John
Hi Phil, You do have quite a unique setup so...

Hi Phil,

You do have quite a unique setup so I'm not surprised if there are a few things different from what you are used to. I'm glad super Samuel managed to fix your issues though.
Forum: Operating System Questions Aug 28th, 2007, 11:31
Replies: 5
Views: 18,462
Posted By SH-John
Hello, Please open a ticket with support (as...

Hello,

Please open a ticket with support (as your login details are needed) and they will assist you. I can tell just by looking that 83.98.156.223 is not your IP address ;-)
Forum: Pre-Sales Aug 3rd, 2007, 09:26
Replies: 1
Views: 14,075
Posted By SH-John
Hello, Upgrades can be done with our billing...

Hello,

Upgrades can be done with our billing department after you have placed your order. We charge 10 Euro for each additional 128 MB of RAM, 10 Euro for an additional 10 GB of HDD space and 10...
Forum: Tutorials / How to? Aug 1st, 2007, 22:19
Replies: 9
Views: 33,073
Posted By SH-John
Hello, Sounds like you have it under...

Hello,

Sounds like you have it under control. Remember, you can always ask our support department to make these changes for you, if you have any doubts.
Forum: DNS Questions Jul 30th, 2007, 23:43
Replies: 4
Views: 16,462
Posted By SH-John
Hello, When you sent an e-mail it created a...

Hello,

When you sent an e-mail it created a ticket on our system, which we have responded to. Here is a copy of the response.
---------------------------------------------------------------...
Forum: Operating System Questions Jul 30th, 2007, 23:28
Replies: 1
Views: 12,678
Posted By SH-John
Hello Rob, The load you see in WHM and via...

Hello Rob,

The load you see in WHM and via the uptime command will be your VPS load and not that of the server.
Forum: DNS Questions Jul 30th, 2007, 23:18
Replies: 4
Views: 16,462
Posted By SH-John
Hello, I can see you have already opened a...

Hello,

I can see you have already opened a support ticket. We will discuss it in there.
Forum: Tutorials / How to? Jul 26th, 2007, 22:55
Replies: 9
Views: 45,984
Posted By SH-John
Hello, One of our technicians has enabled...

Hello,

One of our technicians has enabled mkpasswd for you.

If you have any problems with it, please open a support ticket so that our technicians can better assist you. There is obviously a...
Forum: Tutorials / How to? Jul 26th, 2007, 21:48
Replies: 9
Views: 45,984
Posted By SH-John
Hello, In your previous ticket you were...

Hello,

In your previous ticket you were asked to open a ticket at https://secure.solidhost.com/support/

Your login information will then be sent over a secure connection.
Forum: Special offers Jul 18th, 2007, 14:29
Replies: 19
Views: 31,301
Posted By SH-John
Hello, I have doubled your specifications,...

Hello,

I have doubled your specifications, please check and confirm.
Forum: Special offers Jul 13th, 2007, 20:07
Replies: 19
Views: 31,301
Posted By SH-John
Just to add. I also believe you have a free...

Just to add. I also believe you have a free monitoring spot. A previous offer that was only available to existing clients.
Forum: Special offers Jul 13th, 2007, 20:04
Replies: 19
Views: 31,301
Posted By SH-John
Hello, Yes, we understand your frustration....

Hello,

Yes, we understand your frustration. This is one of the reasons why we offered our proactive monitoring at half price to existing clients. Although we do run some special offers that...
Forum: Special offers Jul 12th, 2007, 19:47
Replies: 19
Views: 31,301
Posted By SH-John
Hello, This offer is available until Friday...

Hello,

This offer is available until Friday 20th of July. We may then look into extending the offer but we can not guarantee it.
Forum: The Lounge Jul 4th, 2007, 00:31
Replies: 2
Views: 14,147
Posted By SH-John
Hello, You can either reopen the support...

Hello,

You can either reopen the support ticket and then close it yourself or open the ticket and ask the technicians to close it. Alternatively the tickets will be closed eventually when they are...
Forum: Security Questions Jun 12th, 2007, 21:49
Replies: 4
Views: 15,804
Posted By SH-John
Hello, Support have accessed your VPS and...

Hello,

Support have accessed your VPS and are doing what you have requested. They will update your ticket when it is done.
Forum: Security Questions Jun 12th, 2007, 21:17
Replies: 4
Views: 15,804
Posted By SH-John
Hello, This would depend if support disabled...

Hello,

This would depend if support disabled root access or disabled SSH access. It would be best if you can look through previous ticket replies to find out which they did. You should also be...
Forum: DNS Questions Jun 12th, 2007, 21:15
Replies: 6
Views: 18,356
Posted By SH-John
Same reply as the other thread. The technicians...

Same reply as the other thread. The technicians will be happy to explain what they have fixed.
Forum: Tutorials / How to? Jun 12th, 2007, 21:15
Replies: 3
Views: 15,372
Posted By SH-John
You can always ask the technicians to explain how...

You can always ask the technicians to explain how they did it so that you know in-case you need to do it yourself in the future.
Showing results 1 to 25 of 44

 
Forum Jump

All times are GMT +2. The time now is 21:50.